Reference

Our Terms & Conditions Set Clear Account Rules

When you open an account on captain paito, you're agreeing to terms that protect both your interests and ours.

Account ownership & responsibilityPayment and withdrawal rulesGameplay conduct standards
captain paito Our Terms & Conditions Set Clear Account Rules
REACHING OUR TEAM

How to Reach Us About Your Account Terms

Live chat Open the chat widget in the bottom right of your lobby.
Email support Write to [email protected] with your account ID and issue.
In-app help centre Tap the menu icon (three lines), then 'Help'.
ACCOUNT SECURITY & DATA

How We Protect Your Information and Account

Data encryption

Your login, payment details and game history are encrypted end-to-end using industry-standard TLS 1.2.

Account verification

When you withdraw, we verify your identity against your original deposit proof.

Cookie and tracking policy

We use cookies to remember your login, language preference and game history.

Data retention

Account records, transaction logs and game history are retained for seven years to comply with financial and gaming records requirements.

Third-party access

We do not sell or share your personal data with marketers.

Report a breach

If you suspect your account has been accessed by someone else, or notice unauthorised deposits or withdrawals, email [email protected] immediately.

Frequently Asked Questions About Terms & Conditions

Your username is permanent and cannot be changed once set. Your registered email address can be updated by going to Settings > Account Details. Enter your new email, and we'll send a confirmation link to both addresses. Once confirmed, your old email is replaced and cannot be used to log in.

Deposits must come from a payment method registered in your name. If you deposit from someone else's account, we will hold the funds and request verification that you own that method. If you cannot prove ownership, the deposit will be refunded to the original account within 5–7 business days.

Withdrawal limits depend on your account age and deposit history. New accounts can withdraw up to the amount they have deposited in their first 30 days. After that, daily withdrawals are capped at 5 million IDR; monthly cap is 50 million IDR. Contact support to request a higher limit if you need it.

Once you request account closure, your data and balance are retained for 30 days. You can reactivate within that window by logging back in. After 30 days, your account is permanently deleted and cannot be recovered. If you want to create a new account, you must use a different email address.

Our terms apply equally across Indonesia. Gameplay, payment methods (DANA, OVO, GoPay, QRIS) and support availability are the same everywhere. Where local law differs by region, your access depends on local law. We always comply with the strictest applicable rule to ensure you're covered.

Accounts are suspended or closed for repeated failed verification, use of bots or automation software, account sharing, multiple accounts from the same device, or betting patterns indicating potential fraud. We will notify you by email and provide 14 days to appeal before permanent closure.

We update our terms as needed to reflect changes in payment methods, local law, or platform features. You'll receive an email 14 days before any material change takes effect. Continued use of your account after the notice date means you accept the new terms.